The Support Center Manager is responsible for managing all aspects of the Support Center organization adding value to ACC by enabling personnel to maximize their utilization of resources. The Support Center Manager is also responsible for overseeing customer service goals and best practices.

Job Description of ACC Support members:

• Managing Support Center, which provides a single, first line technical contact for ACC clients as well as ISP and Data Center Services
• Promoting the effective utilization of technologies and services for customers
• Managing evolution of Support Center staff and operations to increase their ability to solve computer and Internet problems over the telephone
• Managing all aspects of employee administration including: hiring, training, performance evaluations, assigning duties, scheduling and setting deadlines for Support Center staff
• Creating and updating IT customer service policies and Support Center procedures to achieve and maintain high quality service standards
• Overseeing the implementation of changes to applications and departmental responsibilities to meet the changing customer service needs and goals
• Interface with clients to promote and customize services and service agreements

Key Qualifications of successful candidates:

• College Degree and/or equivalent work experience Five plus (5+) years of management or supervisory experience, preferably in a technical or professional services environment
• Five plus (5+) years of technical customer service support experience, preferably in a telephone Support Center environment
• The desire and ability to deliver excellent customer service and hold others accountable to do the same

If you have the following qualifications, and experiences, and you are looking to join a great team we are interested in hearing from you.

Please submit resumes via email to hr@acc-corp.net. No phone calls please.