Advanced Computer Connections

Industrial Powder Coating Company

case_study-5The economy was declining and like many manufacturing organizations, this one needed to reduce costs and improve their IT reliability – quickly. Their systems were often down and the IT staff was reacting to constant user support requests. They had a great product, but needed to control cost and have their business applications reliably available for a small, but internationally dispersed workforce.

Advanced Computer Connections provided a roadmap of the changes that would be made to meet their objectives. The client selected ACC’s MyNet ™ Total Care so they can focus on serving their clients while ACC provides IT executive, engineering and day to day IT support. The client’s server environment was upgraded and is hosted in the ACC Data Center, which provides the support, reliability, flexibility and the cost structure that the client needed. Now they are focusing on growing their business.

When you’re a MyNet customer, ACC is ready to provide quick service and solutions! Please contact us to find out how we can help your company.


Business Need

The economy was declining and, like many manufacturing organizations, this organization needed to reduce costs, improve their IT reliability, and enable a dispersed workforce to use IT systems in an easy and reliable manner. Their current systems were often down and the IT staff was relegated to reacting to constant user support requests.

Solution

ACC started with a customized assessment, a process that involved looking at the technology, as well as how key personnel used it. The assessment detailed what they had, how they were actually using it and provided a roadmap of the changes that would be made to meet their objectives. The client selected ACC’s MyNet™ Total Care so they could focus on serving their clients, while ACC provides IT executives, engineering and day-to-day IT support. To improve reliability and ensure a consistently positive experience, the client’s server environment was virtualized and hosted in the ACC Data Center. This provides the support, reliability, flexibility and the cost structure that the client needed. Now, instead of changing tapes and wondering when the network will be up, they are growing their business.

Technologies Involved

Server virtualization, backup/disaster recovery, security, remote access, IP telephony, monitoring, reporting, asset and patch management, virtual collocation in ACC Data Center.

Support Services Involved

CIO services (annual/quarterly planning, coordinating with third parties and project management), engineering/design, project implementation, post implementation support, 24/7 operational support through the ACC support center and engineering.