Advanced Computer Connections

Mid-sized Medical Facility

case_study-6A mid-sized medical facility felt the need to sever its relationship with their IT support company. The organization heavily relies on technology to serve their patients. Patient care and privacy is important above all-else. They were frustrated with stalled projects, unreliable application access and their staff was too busy with primary functions to manage IT. The CFO and COO wanted executive-level IT help in addition to regular network management.

Advanced Computer Connections’ assessment uncovered critical security and disaster recovery issues. The client selected ACC’s MyNet ™ Total Care so they could focus on serving their patients while ACC provides IT executive, engineering and day to day IT support. ACC was able to work with their executive team to lower their cost, improve security and reliability of their IT infrastructure so they were able to focus on patient care.

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Business Need

A mid-sized medical facility was referred to ACC by another client when the medical organization felt the need to sever its relationship with their IT support company. Their organization heavily relies on technology to serve their patients. Patient care and privacy is important above all-else. They needed access to multiple skill sets and response time was critical. They were frustrated with stalled projects and unreliable application access. Their staff was too busy with primary functions to manage IT, evaluate circuits and multiple vendor relationships. The CFO and COO wanted executive-level IT help in addition to regular network management.

Solution

ACC started with a customized assessment, a process that involved looking at the technology as well as how key personnel used it. The assessment uncovered critical security and disaster recovery issues. The client selected ACC’s MyNet™ Total Care so they could focus on serving their patients while ACC provides IT executives, engineering and day-to-day IT support. During the first 12 months ACC was able to work with their executive team to lower their voice and data circuit costs, improve security and reliability of their IT infrastructure and improve client confidence and satisfaction, as they were able to focus on patient care. For major software upgrades, ACC was able to run real-time reports on systems reducing time and errors for the software company.

Technologies Involved

Server virtualization, data storage, backup/disaster recovery, security, remote access, wireless, IP telephony, monitoring, reporting, asset and patch management.

Support Services Involved

CIO services (annual/quarterly planning, vendor and project management), engineering/design, project implementation, post implementation support, 24/7 operational support through the ACC support center and engineering.