What types of services can ACC Provide?
Business Services such as
IT Staff Augmentation
IT Project Design and Implementation
Network Management
Network Assessment
Offsite Backup
Data Center Services such as
Server Collocation
Internet Services such as
High Speed Internet (DSL and Wireless)
Dial Up Access
Web Hosting
Email Hosting and Spam Filtering
We also have a repair facility that covers issues such as
Hardware Failure and Repair
Virus and Spyware Removal
Hardware and Software upgrades.
What features come with my ACC account?
All ACC internet access accounts come with
Technical support from our support center staff
Up to 3 Email addresses
5Mb of free web space (upon request)
What features come with my email address?
All email addresses come with
10Mb of mailbox space
Web access to your account
Spam filtering service
What information do I need to set up email on my computer using a mail client such as Outlook Express?
Email Address:
ExampleAddress @accnorwalk.com
Mail Server Type:
POP3
POP3 Server (Inbound Mail):
pop3.accnorwalk.com
SMTP Server (Outbound Mail):
smtp.accnorwalk.com
Account Name:
Email address without the @accnorwalk.com
Password:
How do I access my email from your website?
To access your email from anywhere on the web, please follow this link.
http://webmail.accnorwalk.com:8383
Or, from our home page under the Internet Services section, please select Internet Home. A link for Web Email will be located on the right side of the page.
If someone can not send me an email, what should I do?
Please have the sender forward the bounce message they received to postmaster@accnorwalk.com. Our staff will investigate the issue and resolve it promptly.
How can I get technical support for my ACC account?
ACC Support Center Services representatives provide technical support and customer service between the hours of 8AM and 10PM seven days a week, excluding major holidays. Network down emergencies are addressed 24/7. Call us at (419) 668-4080.
What are the local access numbers for ACC dial up service?
Norwalk: 419-663-4638
Sandusky: 419-627-5414
Willard: 419-933-7419
Tiffin: 419-443-1743
Ashland: 419-207-0459
What are my DNS server settings?
Primary: 64.186.192.2
Secondary: 208.69.160.2
Will I need a separate phone line for my DSL service?
No. DSL service works on your existing phone line and will allow your phone to remain available while you are online.
Which operating systems does ACC support?
Our Support Center provides technical support for the Windows 2000, XP, and Vista operating systems.
Can I use my Macintosh to connect to the service?
Yes, you can use your Macintosh to connect to ACC. However, support is limited for this operating system.